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BD (Becton, Dickinson and Company) Product Complaints Representative (German/French) in United States

Job Description Summary

We are seeking Product Complaints Representatives with highly proficient level English plus French OR German language skills who as a member of Product Complaints team will be responsible for handling our medical products related complaints reported by our customers from different European markets.

Job Description

As a Product Complaints Representative You will be in touch with BD`s customers, Healthcare Professionals from France, Germany and other European countries and support them according to our internal processes and quality principles. In this role You will have such daily activities as :

  • Receive, capture, translate and follow customer’s product complaints in line with our Quality Management System and a standardized, end to end complaint handling process

  • Manage product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity

  • Monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language

To be a successful candidate and later a valuable member of our team we expect You to be proficient in languages and bring some experience or show high interest about medical industry and quality management, so You will have:

  • Advanced level knowledge of French or German l anguage

  • Advanced level knowledge of English

  • Experience in a Customer Facing environment

  • Min. 1 year experience in healthcare / medical- or pharma industry or service environment is a great asset

  • Positive Quality attitude

  • Degree level education (last-year students are also welcome)

  • Strong customer focus and interpersonal skills

  • Excellent communication skills

  • Ability to work independently and manage time effectively

  • Familiarity with MS Office applications, like MS Excel

  • Willingness to work in detail oriented way and to seek for improvements

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: at / at

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BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.