BD (Becton, Dickinson and Company) Customer Service Representative in Warwick, Rhode Island

Becton Dickinson (BD), located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. We focus our business on key surgical specialties, including Soft Tissue Repair, Surgical Fixation, Biomaterials and Orthopedic/Wound Management Irrigation. Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team oriented individuals to enhance the success of our company. The office is situated in a central location, surrounded by a scenic coastline with easy access to T.F. Green Airport, AMTRAK Train Stations and Route 95, a major highway connecting to Providence, Connecticut, Boston and New York City within a short amount of time.

The Customer Service Representative is the primary contact for all external customers. This individual is responsible for processing all orders efficiently, handle all inquiries professionally, and to provide support to the Company’s Sales Force.

  • Receives and answers all customer inquiries in a timely, courteous, and businesslike manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge.

  • Receives and enters into the Corporate System all customer orders.

  • Initiates documentation relative to credits, return authorizations, freight claims and others.

  • Functions as the primary contact for Sales Districts completing all tasks associated with that support.

  • Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts.

  • Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job.

  • Must be able to work all holidays mandated by the Company.

  • Mandatory coverage of telephones during company meetings and events.

  • Flexible work hours is mandatory upon management discretion.

  • Special projects as assigned.

  • High School Diploma or GED required.

  • At least 4 years of Customer Service or order entry experience.

  • Must possess knowledge of Microsoft Office.

  • Previous experience working in a professional corporate environment.

  • Excellent interpersonal, verbal and written communication skills.

  • Courteous and professional disposition.

  • Ability to multitask effectively

  • Strong order entry skills.

  • Must be able to work 9:45am to 6:00pm Monday through Friday.

  • Must be flexible to work select Holidays and shift hours based on business need.

  • College degree preferred.

  • Knowledge and prior experience working with JD Edwards software preferred.

BD is an Affirmative Action/Equal Opportunity Employers, M/F/D/V. VEVRAA Federal Contractor.

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Industry Standard/Category: Medical Device

ID: 2018-12463

Career Level: entry level

Division Name: Davol Inc. Warwick, RI

Relocation Available?: No

External Company Name: C.R. Bard, Inc.

External Company URL: www.crbard.com

Street: 100 Crossings Boulevard

C. R. Bard, Inc. (NYSE: BCR) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 13,000 people around the world. Founded in 1907, we pioneered many devices that are now the cornerstones of modern healthcare.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded. Bard is a M/F, Disabled and Vet EEO/AA Employer.

Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.