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BD (Becton, Dickinson and Company) Clinical and Contracts Specialist - East Lancashire (Remote) in Winnersh, United Kingdom

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

About the role

Clinical and Contracts Specialist is a bespoke role responsible for the support, training and management of education of account; updating customers and colleagues in trends in clinical practice, thereby improving outcomes and developing relationships with our key customers.

In addition, to ensure all equipment and services within the respective contracts are provided to a high quality and efficient standard, whilst ensuring that all financial targets, contractual obligations and timescale objectives are met or exceeded. Delivering cost effective use of resources and acting as a point of escalation for all contractual issues and negotiations.

Reporting To: Regional Customer Engagement Manager with a dotted line to Team Leader Managed Services

Main responsibilities will include:

  • To provide in depth training on the full MMS portfolio and education in line with legislation and recommendations relating to health and safety for patient and Health Care support worker, ethics and hospital protocol, ensuring all training activities adhere to standards aligned to accredited bodies

  • To apply robust asset management processes to all BD equipment (and any non-BD equipment) with the processes for Managed Services. Ensuring that the installation, commissioning, operation, de-installation, replacement and disposal of equipment complies with BD policies at all times

  • To deploy new strategies, as required, in line with UKI, EMEA region and global initiatives

  • To ensure achievement of all financial targets as a minimum and to maximise opportunities for contract change and contract growth; in turn contributing to the overall MMS operational and financial result

  • Actively seek to positively impact on efficiency and operational process improvements, control costs and create savings against budget

  • Maintain effective utilisation of the available resources such that all contractual commitments are satisfactorily achieved

  • Ensure that required materials (eg Infusion Sets, Consignment Stock) are always available and such quantities are monitored and reported against, and efficiencies introduced, as required

  • Develop and maintain excellent customer relationships at all levels; utilising results and other feedback to monitor performance and identify ways of increasing satisfaction. Improving service delivery and promoting strategic partnership. Ensuring that all complaints and / or recommendations are appropriately logged and actioned as mandated by BD

  • Actively work with the local team members to support and promote BD portfolio. This includes, but is not limited to customer presentations and product promotion at tenders

  • To continuously always project a professional and ethical image in front of internal and external customers at all times

  • To work closely with the Managed Services’ team, providing governance and contract performance management in line with the internal processes and consistent with other such accounts

  • Ensure that contract management reporting is provided on time in full, and that all actions arising from contract business review are pro-actively acted upon

  • Take ownership for continuous professional development to increase clinical and industry knowledge

About you

EDUCATION & EXPERIENCE

  • NMC Registered Nurse / Midwife (Re-validation must be maintained, and / or achieved within 12 months of date of commencement of employment)

  • City and Guilds level 3 award in Education and Training or equivalent

  • Evidence of substantial clinical experience in specialized therapies

  • Excellent clinical skills with a minimum of 2 years’ experience essential, 3 years desirable

  • Preferably educated to degree level with extensive post-qualification work experience within a service and / or project based environment

  • Proven experience of successfully managing complex contracts relating to project and / or service-based operations preferably within a medical equipment or hospital environment

  • Good commercial / financial and contractual awareness

  • Live within a 30-mile radius of East Lancashire

​​SKILLS & COMPETENCY

  • Goal-orientated and able to work both independently and within a team environment

  • High personal accountability & integrity

  • Proactive and the ability to take initiative with a ‘can do’ attitude

  • Courage to drive through change in a professional manner

  • Passion to “make a difference” in advancing the world of health

  • Excellent communication skills with the ability to communicate at all levels

  • Ability to assimilate complexity and to handle multiple-priorities

  • Self-motivated, demonstrating personal drive and ambition, fostering innovation and focusing on delivery to customers

  • Excellent interpersonal skills with the ability to influence others at all levels

  • Computer literacy with a good working knowledge of Microsoft Office applications and CRM

  • Adhere to policies and procedures

  • Current driving license

  • Flexible attitude and ability to handle changing priorities

  • Excellent presentation and project management skills (Desirable)

​Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

GB-RDG-Eng-35 (United Kingdom)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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