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BD (Becton, Dickinson and Company) Clinical Specialist - Dispensing (field) in Winnersh, United Kingdom

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

About the role

This is a new role to drive dispensing growth! The Dispensing Specialist’s are responsible for the support, training and education of the BD Dispensing customer base, who have invested in automation in order to improve workflow and developing relationships with our key customers.

This role sits within the Medication Management Solutions (MMS) business unit and reports to the Regional Clinical Support Manager.

The successful candidate will cover the North or South of the UK, the region will depend on your location.

Main responsibilities will include:

  • Represent the company within the defined sales region and customer segment.

  • To provide in depth training on the full dispensing portfolio to our dispensing customer base

  • Provide Process optimisation services to all dispensing and Clinical Customers

  • Workflow improvement / SOP’s using recognised process improvement practice

  • Lead dispensing optimisation activities to enhance customer experience and drive brand loyalty.

  • Performs follow-up reviews on Dispensing Management Solutions to determine system optimisation and customer value realisation

  • Guides partners post-installation on evaluation of current solutions practices, develops action plan to assure system optimisation and oversees successful execution of optimisation & action plans.

  • Identifies customers who demonstrate best practices and works with them to produce testimonials, white papers and peer-reviewed published articles.

  • Collaborate with service support organisation in troubleshooting activities at customer sites in case of issues and provide prompt and accurate verbal and written feedback to management and commercial teams on specific issues

  • Perform system optimisation: periodic ‘health checks’/validation support.

  • Actively work with the local team members to support and promote BD portfolio. This will include, but not limited to customer presentations, product promotion at tenders

  • Trade conference and exhibition attendance / coordination – as a delegate and in supporting commercial activities

  • Customer centric – ensuring customer satisfaction and positive customer outputs.

  • Collaborate with Solutions Team to facilitate Audit’s both pre and post installation to identify the benefits of optimising workflow and reducing medication errors

  • Collaborate with Clinical Consultant to analyse trends in practice, national guidelines and ensure the MMS dispensing business remains relevant to these

  • To continuously project, a professional and ethical image at all times in front of internal and external customers.

  • Actively work with the marketing team in the development of marketing and support material

About you

Education/experience

  • Pharmacy technician / NMC registered nurse

  • City and Guilds level 3 award in Education and Training or equivalent is essential

  • Experience with Central Pharmacy robotic systems is desirable

Skills & Competencies

  • LEAN Methodology

  • Track and measure ongoing optimisation projects lead by partners.

  • Support customers and business partners, providing clinical optimisation assessment tools.

  • Collaborate with customers to produce testimonials, process-transformation studies and ‘White Papers’, to further explain and promote adoption of BD dispensing solutions.

  • Goal oriented and able to work both independently and within a team environment;

  • High personal accountability & integrity;

  • Proactive and the ability to take initiative with a ‘can do’ attitude

  • Courage to drive through change in a professional manner;

  • Passion to “make a difference” to advancing the world of health;

  • Excellent communication skills with the ability to communicate at all levels;

  • Ability to assimilate complexity and to handle multiple-priorities;

  • Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers

  • Focus and achievement orientated

  • Demonstrates the ability to interact and cooperate with all BD employees both within the UK and international markets

  • Embodies' trust, integrity and ethics inside and outside of the company

  • Excellent interpersonal skills with the ability to influence others at all levels;

  • Computer literacy with a good working knowledge of Microsoft Office and CRM

  • Adhere to policies and procedures.

  • Current Driving License

  • Flexible attitude and ability to handle changing priorities

  • Excellent presentation skills

  • Commercial awareness

  • Lives the BD value

Travel requirements 40%

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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