BD (Becton, Dickinson and Company) Customer Service Complaints Handling Representative with French in Wroclaw, Poland

Job Description Summary

Job Description

Main objective of role

  • As a part of Customer Service Complaint team will be responsible for receiving, registering and following customer’s service complaints in line with a standardized, high performing servicing process

  • Building a strong relationship with internal complaint management stakeholders

  • Management of Customer Service objects in a timely and accurate manner with clear accountability for data integrity.

Requirements

  • Fluent command of French language required

  • Very good command of English (any additional language would be a plus)

  • Experience in a Customer Facing environment would be a plus

  • Degree level required (last-year students are also welcome)

  • Strong customer focus and interpersonal skills

  • Excellent communication skills

  • Ability to work independently and manage time effectively

  • Familiarity with MS Excel

  • Willingness to work in detail oriented way and to seek for improvements

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international team.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here : at http://bd.tal3nt.community/ http://bd.tal3nt.communit at http://bd.tal3nt.community/ y /

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.