BD (Becton, Dickinson and Company) Customer Support Representative with French in Wroclaw, Poland

Job Description Summary

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing customer support to the GCS Field and Depot based teams including administrative tasks.

Job Description

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing customer support to the GCS Field and Depot based teams including administrative tasks. Also, you will coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support.

Additionally, your tasks will be:

  • Customer call intake in local language for all related activities such as requests for service, service contract, service related complaints

  • Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data

  • Administration of system supporting Services (ServiceMax, SAP, LOTS)

To be a successful candidate you will have an advanced level of French and English languages . ​Degree level required (last-year students are also welcome)

Furthermore, the following skills and experiences are required: ​ ​ ​ ​

  • Excellent communication skills

  • Capacity to acquire high level understanding of technical issues

  • Good knowledge of all MS Office tools

  • Experience in working in multi-cultural environment will be an asset

This is a fix-term contract role (maternity cover), with the possibility to extend.

We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams. If we have just described you and your career aspirations, then please click on the APPLY button.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.