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Job Information

BD (Becton, Dickinson and Company) Customer Support Specialist with German (remote work possible) in Wroclaw, Poland

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

About the role

As part of our Global Customer Service (GCS) department, the Customer Support Specialist will be providing administrative support to the GCS Field and Depot-based teams including Customer interaction. Your role can be performed both in Wrocław's office or remotely from every place located in Poland.

Main responsibilities will include:

  • Coordinating all service-related activities as follows: service contract lifecycle management, work order management, field service support

  • Customer call intake in local language for all related activities such as requests for service, service contract, service-related complaints

  • Collaborating efficiently on related tasks with internal partners such as Customer Service, Finance, Master Data

  • Administration of system supporting Services (ServiceMax, SAP, LOT)

About you

To be successful on this position you would need to show us great communication skills as well as perfect knowledge of German and a very good knowledge of English (any other European language is a plus). Apart from the ability to communicate in a professional manner, you should also be able to learn quickly to be able to use our IT tools and have a good knowledge of all MS Office tools.

Additionally, we would be looking for:

  • Multitasking ability with great detail orientation

  • Degree level graduates (last-year students are also welcome)

  • Capacity to acquire high-level understanding of technical issues

  • Experience in working in a multi-cultural environment would be an asset

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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