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BD (Becton, Dickinson and Company) EMEA HR ASC Operational Excellence Manager (hybrid) in Wroclaw, Poland

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

About the role

Within the EMEA Associate Service Center (ASC), the Operational Excellence Manager is a critical player in driving and supporting the delivery of HR services by enabling it with good practices, tools, feedback mechanisms and leading continuous improvements initiatives. Is a crucial player to achieve ASC performance, quality and cost-effectiveness goals according to BD vision for Human Resources.

Opex Manager is leading team responsible for key projects, transitions, quality management, automation, reporting & analytics, and continuous improvements initiatives.

Main responsibilities will include:

  • Service Performance Monitoring and Analysis

Monitors and reports the EMEA ASC service performance by tracking important metric against respective targets, service levels and external benchmarks, while identifying trends and correlations. Develops and drives the initiation of corrective and preventive initiatives if required. Develops regional performance dashboards and other operational reports as needed to support the service performance monitoring in collaboration with the global reporting teams.

  • Customer Satisfaction and Continuous Improvement

Identifies and facilitates the implementation of improvement opportunities aligned with the EMEA ASC directions and goals. Handles the regional Customer Feedback Process and ensures the prompt follow up on corrective and preventive improvement actions. Responsible for the employee’s improvement ideas process, implementation and follow up. Provide coaching and training across EMEA ASC to create CI capabilities and culture.

  • Process Management

Ensure E2E Process are in place, updated, audited and controlled on an ongoing basis. Drives the standardization and harmonization of EMEA ASC processes ensuring local variations are as minimal as possible. Analyze and benchmark current state processes against proposed alternatives to find opportunities to close competitive gaps and gain competitive advantages.

  • Partners Engagement

Coordinates the service performance reviews with the Key ASC Stakeholders to evaluate the service performance, discuss issues and partner concerns, forecast and resource planning.

  • Knowledge Management and Learning

Integrate a knowledge management mentality/culture into EMEA ASC organization. Assesses its adequacy, utilization, maintenance, and update of knowledge documentation. Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation aligned with global practices. Analyses and reports the proper utilization of ASC tools and practices (e.g. HROne, WD)

  • ASC Projects Management

When required handles key ASC projects within agreed goals and ensure activities are completed according to the project schedule and that issues are escalated. Supports new services transition by translating customer requirements into service characteristics. Measure the effectiveness of change management plans and make adjustments where necessary

About you

To be a successful candidate you would need a minimum of 5-7 years of work experience in working in a Shared Service Center/ Center Of Excellence or in a large international business environment within a matrix organization and experience as a Team Leader. Required is to speak fluently in English (additional language is a plus) and has a solid knowledge of CI methodologies and concepts (e.g. PDCA, Lean Six Sigma).

Furthermore, the following skills and experiences are required: ​​

  • Solid knowledge of process management and process architecture frameworks,

  • Expertise of HR Shared Service models, tools and processes

  • Knowledge of project management methodologies

  • Ability to meet deadlines and handle multiple tasks simultaneously,

  • Ability to build and maintain strong working relationships with a large number of individuals across all levels in the organization,

  • Ability to communicate effectively within all levels of the Company, including Senior Leadership, both written and verbal.

  • Leadership Skills

  • Possess excellent communication (written and oral) skills and excellent presentation skills,

  • Strong Analytical Skills

  • High degree of creativity in problem-solving

  • Six Sigma Green Belt (preferred)

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email