BD (Becton, Dickinson and Company) GCS Dispensing Order Management Analyst in Wroclaw, Poland
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
As part of our Global Customer Services (GCS) department, the Dispensing Order Management Analyst is overseeing a portfolio of international customers and manages activities related to the order to cash processing of capital equipment, accessories, and spare parts, supporting transactional activities related to BD Dispensing solutions
Primary role responsibilities:
Coordinating order-to-cash activities as follows: order processing, service contract lifecycle management, field service support, supply chain support
Collaborating efficiently on related tasks with internal stakeholders such as PMO, Commercial organization, Application specialists, Supply Chain, Order Management US, Customer Service (CSL, etc.), Finance, Master Data, etc.
Providing the necessary support to Dispensing Order Mgmt. Senior Analysts in the end-to-end order-to-cash administrative activities
Administration of systems supporting Dispensing Order Management (SFDC, SMX, SAP, LOTS, etc.)
Ensure all relevant processes are performed per internal SOP’s and Service documentation.
Adhere to organization and department policies, quality procedures and protocols.
Achieve excellence in day-to-day activities
- Relevant experience in vendor relationship management, Customer Service and/or Supply Chain
Desired Competencies & skills
Pro-activity and autonomy
Positive and professional attitude with a happy disposition
High-performance and results orientation
Team player, willing to act on behalf of team
Strong customer orientation and problem-solving skills
Flexible attitude and ability to handle changing priorities
Good knowledge of all MS Office tools, other systems (ideally ServiceMax, SAP, SFDC and LOTS)
Experience in working in multi-cultural environment
Perfect command of English. Good knowledge of German or French is a plus.
Mastering and promoting The BD Way values
Up to 10% travels within Region will be required
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work Location
POL Wroclaw - Legnicka