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BD (Becton, Dickinson and Company) Technical Service Support Administrator in Wroclaw, Poland

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The Local Technical Service Support Administrator & Dispatcher is responsible to execute the administrative related tasks in support of the technical service field operations, mastering the use of BD TS system’s applications and processes. He/she is also responsible to provide effective planning and dispatching of technical service installations and preventive and corrective field activities for BDB, IDS equipment (including Lab Automation depending on the process integration).

The core responsibility for this role is to provide day to day efficient and accurate completion of all the administrative related tasks, aimed to support the effectiveness of the technical service field operations.

He / She must ensure an efficient tasks prioritization focusing to comply with service level agreements. Execution of a forward-looking scheduling, matching and follow up of preventive tasks, while at the same time identifying daily opportunities to maximize coordination with repairs to be timely assigned to engineers.

The position reports to the Area Team Leader or to the Local Technical Service Support Office Coordinator depending on the size of office/operations.

Primary Responsibilities and Duties:

  • Provide administrative support to the technical service organization and field operations in the assigned geographical territory

  • Create and maintain accurately updated customers and instruments records and data quality in Service Max system, LOTS & SAP (near future) as required

  • Manage technical service call flow as first point of contact for internal & external customers (phone & e-mails), also respond to incoming e-mails via central inbox within required time frame, check customer entitlement and defined SLAs to identify the customer’s entitled level of service to deliver.

  • Execute efficient planning and dispatching of preventative maintenance, installations, field actions and emergencies, ensuring tasks prioritization by identifying opportunities for combining open work orders to maximize efficiency of field service engineers based on specific criteria.

To be successful in this role, you should be able to demonstrate:

  • Min. 2 years of experience in customer support role

  • Min. bachelor university degree

  • Strong stakeholders’ management skills

  • Communications and prioritizing skills

  • Resilience and ability to work under pressure

  • Fluent level of English (German would be a big plus)

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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