BD (Becton, Dickinson and Company) Service & Repair Technician in Zelienople, Pennsylvania
Job ID: 2018-11452
Career Level: experienced
Location: Zelienople,Pennsylvania,United States
Summary of Position with General Responsibilities:
The Service and Repair Technician is responsible for assisting in system assurance including documentation, testing and inspection, product and process development, and non-conforming product investigations. This individual will assist in the support of Manufacturing, New Product Development and Regulatory to ensure systems are in compliance with all internal and external guidelines.
Essential job Functions:
Performs wiring, soldering, assembling and test of electronic components to make subassemblies and finished goods for end item products.
Generates and executes upon formal test protocols and reports.
Sets up and operates test equipment and records measurements.
Maintains accurate data and assists with analysis.
Provides process/test method training to manufacturing/QC personnel and other technicians.
Able to understand and document issues related to returned devices returned for service. Follows up with options for repairs to service center.
Investigates, confirms original complaint, repairs and calibrates customer returned equipment.
Documents the activities required to repair returned equipment per corporate standards and local procedures.
Tracks customer owned equipment through the Service/Complaint handling system and reports status to Field Assurance for respective division (e.g. BMD, BAS).
Participates in the development of local documentation for equipment repair.
Supports production with diagnosing potential new failure modes with manufactured equipment
Identify any negative trends for the devices serviced.
Will assist in the support of Quality and Regulatory to ensure systems are in compliance with all internal and external guidelines.
Maintains working knowledge of company policies and procedures, ISO and FDA requirements.
Back-up technical contact for customer issues.
Assists manufacturing department as necessary.
Other duties as assigned.
An Associate's Degree in electronic engineering technology and a minimum 1-2 years related experience. Medical Device or Biomedical Engineering experience a plus.
Requires demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools.
Must be able to prepare and maintain appropriate documentation related to the product servicing.
Writing skills sufficient to write technical reports, the process taken toward resolution, and results.
Ability to analyze and evaluate data and recommend actions
Knowledgeable in troubleshooting electronics and hydraulic circuits
Able to coordinate test protocols
Able to design (fixture, equipment and testing)
Ability to work with minimum supervision
Able to communicate technical solutions to customers
Ability to read and understand electrical schematics
Ability to read and understand CAD drawings (e.g. AutoCAD)
Computer skills: Word, Excel, Powerpoint
Additional Desirable Qualifications Skills and Knowledge:
Independently coordinates assignments
Performs job with limited supervision
Performs job with accuracy and attention to detail
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status